The Relationship between Internal Marketing and Employee Organizational Withdrawal Behaviors: Empirical Evidence from Sports Organizations

Year 2023, Volume: 8 Issue: 2, 167 - 180, 25.12.2023

Süleyman Murat Yıldız

https://doi.org/10.29228/ERISS.38

Abstract

Internal marketing and organizational withdrawal are among the issues that have attracted the attention of
researchers recently. These issues have been handled in research in various sectors due to their potential to
affect the motivation and performance of employees. This study aimed to explore the relationship between
internal marketing and organizational withdrawal in the context of sports organizations. The data was
obtained from employees of public organizations providing sports and physical activity services in the west
of Turkey. One hundred thirty-one employees in these organizations participated in the study voluntarily. To
collect data two separate scales were used in the study. The IM-11 scale developed by Yildiz and Kara (2017)
was used to measure internal marketing, and the scales developed by Hanisch and Hulin (1990; 1991) were
used to measure work withdrawal and job withdrawal. The effect of internal marketing on organizational
withdrawal (work withdrawal and job withdrawal) was hypothesized in the study. Hierarchical regression
analysis was used to determine the effects of internal marketing on work withdrawal and job withdrawal.
The results showed that internal marketing had significant and negative effects on work withdrawal and
job withdrawal. These results indicated that internal marketing was an effective strategy that could prevent
organizational withdrawal behaviors of employees.

Keywords

Internal marketing, organizational withdrawal, employee, sport organizations

The Relationship between Internal Marketing and Employee Organizational Withdrawal Behaviors: Empirical Evidence from Sports Organizations

Abstract

Internal marketing and organizational withdrawal are among the issues that have attracted the attention of researchers recently. These issues have been handled in research in various sectors due to their potential to affect the motivation and performance of employees. This study aimed to explore the relationship between internal marketing and organizational withdrawal in the context of sports organizations. The data was obtained from employees of public organizations providing sports and physical activity services in the west of Turkey. One hundred thirty-one employees in these organizations participated in the study voluntarily. To collect data two separate scales were used in the study. The IM-11 scale developed by Yildiz and Kara (2017) was used to measure internal marketing, and the scales developed by Hanisch and Hulin (1990; 1991) were used to measure work withdrawal and job withdrawal. The effect of internal marketing on organizational withdrawal (work withdrawal and job withdrawal) was hypothesized in the study. Hierarchical regression analysis was used to determine the effects of internal marketing on work withdrawal and job withdrawal. The results showed that internal marketing had significant and negative effects on work withdrawal and job withdrawal. These results indicated that internal marketing was an effective strategy that can prevent organizational withdrawal behaviors of employees.

Keywords

Internal marketing, organizational withdrawal, employee, sport organizations

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